Please direct all enquiries regarding our Cancellation Policy to or call +61 2 9851 4613.

Managed Training Seat Service - courses

• For cancellations of more than 5 working days’ notice from date of booked course no fee.
• For cancellations of an entire class between 5 and 2 working days’ notice from the date of booked course Alsco will charge a fee of $150 to cover our sunk expenses plus any cancellation related expenses.
• For cancellations of an entire class within 1 working days’ notice from the date of a booked course Alsco will charge a fee of $350 plus any travel and or cancellation related expenses
• If Alsco cancel’s the course then we would re-organise the course at our expense
• For cancellations of an entire class, either on-site or on an amalgamated course due to “no shows” reducing the minimum number of students to below five (minimum requirement to hold a course), Alsco will charge a fee of $350 plus any travel and or cancellation related expenses to the Customer.

Stand Alone Ad Hoc courses

• For cancellations of more than 10 working days’ notice from date of a booked course there is no cancellation fee.
• For cancellations of an entire class between 10 and 2 working days’ notice from the date of booked course Alsco will charge a fee of $350 plus any cancellation related expenses.
• For cancellations of an entire class within 1 working days’ notice from the date of a booked course Alsco will charge a fee of 50% of the negotiated price plus any travel and or cancellation related expenses
• If the course was run as an ad hoc event and paid for up front and Alsco cancel the course Alsco will provide a full refund or book the Customer into another course within a reasonable time frame.
• Alsco will a full refund for an individual student if there was a significant verifiable reason for cancellation and Alsco could not book them in to another course within a reasonable time frame.
• For cancellations of an entire class due to “no shows” reducing the minimum number of students to below five (minimum requirement to hold a course),Alsco will charge a fee of 50% of the negotiated price plus any travel and or cancellation related expenses